Your pack shipment
The orders are generally shipped within 2 days after reception of the payment. They are mailed via La Poste with a tracking number available on your online account.
The shipment charges include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment.
The orders are mailed as registered covers by La Poste. - lettre suivie for orders up to 30 € - registered letters (4 € 50) from 30 to 100 € - free shipping for orders over €100. Postal charges are calculated by basket, independently of the number of article in the basket.
For books, the orders are shipped by La Poste as Prêt-à-Poster or Colissimo. Postal charges are calculated according to the weight and a zone of country.
If the price rate is more favorable, parcel can be delivered by carrier but the delivery deadline is generally longer.
Returns are accepted within 14 days after confirmation of the order. The return of ordered items is made at the expense of the buyer. On our side, as from the day of the notification of your decision, we pay off within 14 days, all of the paid sums, standard delivery included.
Items must be sent back in their state and their packaging of origin. Lots and collections cannot be returned. In case of a damaged returned article, the refund of the paid sums can be refused and a demanded compensatory penalties.
An order can be paid back fully, partially or be generated as one credit note for its next purchase.